Course 1

Introduction
New types of processes and process issues are emerging constantly, creating a daunting task for most organisational processes. Whether these are basic improvements or a complete enterprise transformation, understanding the basics of process analysis and mapping is the start of the process path.

During a project you can encounter process types you are not familiar with or large numbers of processes that challenge project schedules. Further, you may deal with reference models from packages, industry and professional groups plus have the need to integrate various process models together. These models show you how to deal with these challenges.

Sunday, 5 July 2009
Overview – Current Directions In Business Process Mapping
• Course objectives and structure
• What is business architecture?
• The extended BPM concept
• BPM methodologies for transformation and improvement
• Assessing where you are

 Exercise – Selecting An Approach

Enterprise Models And Processes
• Business excellence models
• Strategy based models - The Five Forces
• Performance models – Balanced Scorecard
• Enterprise architecture
• Analysing the business using enterprise analysis

 Exercise – Developing A One Page Architecture

Aligning Processes And The Business
• The alignment issue - the complex adaptive nature of the enterprise
• Product and process architecture relationship
• Identifying process opportunities on the enterprise level
• Impact assessment techniques
• Ranking the sensitivity to change

Demonstration – An Enterprise Architecture Tool

Monday, 6 July 2009

Analytic Flows
• The BI environment
• Determining requirements
• Defining the flow
• Flow techniques
• Implementing the flow

Demonstration – An Analytic Workflow Tool

Workflows
• The workflow concept
• Workflow technologies
• Workflow standards
• Building a workflow
• Measuring the workflow

Exercise – Developing A Workflow

E-Flows And Their Technology
• E-commerce and flows
• Designing new e-flows – the services concept
• Revising old processes – transforming to e-flows
• Integration method – services
• Multiple processes – the service architecture
• Integration of e-flows across partners

Demonstration – Designing An E-flow

Tuesday, 7 July 2009

Legacy Integration Flows
• Identifying the process transformations
• Assessing the migration of enablers
• Identifying sensitivities
• Assessing alternatives
• Preparing the migration plan

Demonstration – A Legacy Integration Product

Integrating Flows
• Techniques of integration
• Integrating basic processes
• Balancing efficiency and effectiveness
• Flow simplification and its issues
• Integrating across partners and customers

 Exercise – Integrating Processes – A Stepwise Approach

Process Analysis And Improvement Strategies
• Identifying process improvement opportunities
• The stages of improvement (process, enablers and architecture)
• Business process analysis
• Process improvement strategies
• Processes and content/knowledge positioning

Demonstration – Developing Process Requirements

 Exercise – Wrap Up And Final Questions, Module One


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