About The Event
IIR once again brings to you by popular demand, Certified Customer Service Manager, a highly strategic course designed to provide you with the skills to deliver exceptional customer care. Due to the rapid growth of the region and the increasing need for strategic and demonstrative customer service skills, we are now running this popular course in July 2009 and February 2010.
This year’s course has been split into two parts and is built on interactive sessions and gives plenty of opportunities to share ideas through syndicate groups and case studies. There will also be a time dedicated to reviewing your own personal customer service challenges and successes of the other delegates.
By joining us in July 2009 or February 2010 you will be able to:
• Know how to identify your customers and what they expect from you
• Utilise customer feedback to improve the provision of your products and services
• Develop a range of communication techniques to build your customer relationships and
find positive solutions to answer complaints
• Find positive solutions to customer complaints and transform your most challenging
customers into champions
PLUS…..
• Achieve a certificate of completion for this programme when you opt for assessment
• Assess your individual communication style and benchmark your organisation’s success
through the use of two excellent psychometric instruments entitled What’s My
Communication Style and Knock Your Socks Off Service
Who Should Attend?
These courses are specifically designed for all employees who have an active involvement in the provision of customer service excellence in all industries.
Accreditation*
This programme has been developed to align with the Australian Qualifications Framework modules in front-line management, specifically dealing with the categories of “Manage Quality Customer Service” and “Implement And Monitor Continuous Improvement And Systems”.
You can achieve a Statement of Completion for this programme if you opt for assessment.
Assessment for this programme involves the completion of an assignment. You will have four weeks after the end of the course to submit your assignment for assessment.
If you wish to be assessed for this programme you need to notify the course leader. She will provide you with information on the assignment to be completed, and details of where to send it. The assessment for this programme is recorded as Competent / Not Yet Competent. Successful candidates will receive the Statement of Completion. *Delegates will need to pay an extra of US$85 if they choose to be assesed and obtain the Australian Qualification Framework Certificate |
IIR SUMMER SERIES
 Incontestably the jewel in the Gulf’s crown, Dubai offers you a veritable feast of delights, catering to the most discerning tastes and stimulating the senses at every turn.
The city’s architecturally acclaimed ultra modern skyline provides a striking backdrop to a city that’s a melting pot of races and religions; an eclectic mix of cultures and cuisines, from sizzling souk-side snacks, to sumptuous seven star dining.
The old and the new are synonymous in this scintillating city, where the vibrancy of uber-modern malls sits seamlessly with timeless tradition. From chic to creek, step back in time as you soak up the hustle and bustle of crucial trade-route waterways and sample the seductive sights and smells of the spice markets.
 Dubai’s rich historic tapestry is evident across the Emirate, providing tantalising glimpses of an ornate past. Venture to the desert and let the shifting sands set the scene for bygone Bedouin life, where sheesha smoking under the stars provides the perfect antidote to the activity of the city.
The United Arab Emirates is something of an enigma. Selling itself on superlatives, the biggest, best, highest and tallest are all infinitely impressive. But scratch below the surface and be captivated by a breathtaking natural beauty that belies the blurb.
Whether it’s diving with dolphins or treading water with turtles, you’re sure to be enticed by the tantalising azure hues of the Gulf. So, why not mix business with pleasure and extend the frivolities to your family?
As the city simmers, Dubai Summer Surprises (DSS) presents its annual playground for adults and children alike, with an array of entertainment to capture and enrapture the imagination.
Each week from June to August, shopping malls will be transformed into entertainment centres, providing an assortment of fun based activities, shows and leisure pursuits. This summer, put the feeling back into your business dealings and treat your nearest and dearest to a divine discounted stay, which will keep those creditcrunch blues at bay! |