Programme Timings
Registration will be at 08.00 on the first day of each programme. Programmes will begin at 08.30 each day and conclude at 14.30 with lunch. There will be breaks for refreshments at approximately 10.30 and 12.30 each day

Programme Outline Human Resources In Context What is Human Resource Management (HRM)? – defining your role Types of organisation – public and private sector Organisational design Determining culture and priorities and their effect on HR operations Organisational architecture Introduction to HR in the value chain - Michael Porter

Workshop What is your culture? How corporate culture impacts on hr business trends and HR

Defining The HR Role Today Processes of HR and how they work HR in the financial downturn

Workshop What is expected from HR? Determining high Quality of Working Life (QWL) Responding to triggers for change in organisations

Workshop ‘The Management Challenge’ - Preparing a response to a paper written by Charles Wilson

Leadership In HR Introduction to action centred leadership - John Adair

Motivation Practical motivation - What HR does to motivate staff? Theories of MacGregor and Maslow and their application to HR

Workshop Analysis of three practical case examples Self analysis in MacGregor’s ‘X/Y’categories

Performance Management(PM) Who does what in PM? Performance appraisal and HR’s role/responsibilities

Workshop Improving performance appraisal in your organisation

Competencies Competency as a system of measuring performance Introduction to competency determination

Workshop How to define competency and fit competencies to Performance Management

Human Resource Audit Defining the function and operation of your organisation Staffing to fit organisational needs How do you answer the HR need? The direction of HR now and in the future How to focus on and answer the HR needs of your organisation

Workshop What are the major considerations for HR in your organisation? To meet your daily needs To meet your future needs To prepare working HR plans To set good foundations for HR in your organisation

Recruitment Using job descriptions and person specification Advertising jobs Controlling the recruitment function Introduction to using Assessment/ Development Centres Value of psychometric evaluation Recording recruitment Management Information (MI) Focused interviews to apply competencies Self-help or agencies/consultants?

Workshop Exercise improve

Becoming An Employer Of Choice(EoC) Recognising and managing intellectual capital (IC)

Workshop How to make best use of your intellectual capital

HR Problem Solving Applying role maps Problem solving techniques

Workshops HR problem solving using: SWOT - This exercise adds your contribution to IIR’s current research on HR in the Gulf region Force field analysis Ishikawa diagrams

Reward - Compensation And Benefits Introduction to reward structures Financial and non-financial benefits Performance Related Pay (PRP) HR duties in compensation and benefits Reward as a motivator

Workshop Best practice in reward strategy

Recognising And Delivering To The Internal Customer

Workshop How to provide PERFECT service to the internal HR customer Professional – Efficient – Reliable – Focused – Expert - Caring – Trustworthy

Moving HR Into The 21st Century Models - Burke-Litwin, Devanna, Boydell, Wilson

Workshops The way ahead Determining a shape for HR in C21 Convincing others of the critical