The IPAPI Certified Process Manager (CPM) Program is the most advanced macro level process and performance training program available in the world today. This five day course is designed for those seeking knowledge and understanding in Enterprise Architecture, Process Strategy, and Process Management. The program is based on the thought leadership brought forward in the IPAPI Customer Expectation Management (CEM) Method and is the macro level set of knowledge for this revolutionary approach to business process and performance.

The Certified Process Manager program enables managers and professionals to see the enterprise through a new lens, which leads to new insights into opportunities which were previously invisible; opportunities to realize sustainable gains and facilitate continuous improvement.

The Certified Process Manager Course (IPAPI CPM™) runs over five days with three case studies covering the Customer Expectation Management (CEM) practice of process management including: Enterprise Architecture, Process Strategy as applied to the Enterprise Model, and Process Management practices to protect gains and promote continuous improvement.

Enterprise Architecture – Process Strategy – Process Management

• Guided instruction, mentoring and coaching from an IPAPI Certified Coach
• Exposure to three to four real world case studies
• Digital copies of the Certified Process Manager Handbook and program templates
• CPM Certification upon successful completion and submission of case study work

• Understand the four levels of customer-centric process architecture and how they fit together to form a powerful, comprehensive approach to managing the enterprise
• Use process architecture to drive uniformity of purpose, common goals and organizational transparency without restrictive policies or a comprehensive change management program
• Utilize process architecture to translate business goals into an actionable program at every level of the organization
• Build the ability to apply strategy at customer touch points to increase customer satisfaction and value
• Apply process strategy for internal buy-in and to achieve functional goals and objectives
• Develop the ability to use strategy techniques at any level of the organization as a way to define, refine and deliver on value-added goals
• Use SCO KPIs as vital “health measures” to ensure process gains are protected
• Employ simple auditing techniques that quickly identify where inefficiencies have been reintroduced into processes in the organization, inadvertently or otherwise
• Move the organisation into a comprehensive and instinctive set of behaviors that naturally promote and protect customer-centricity, process efficiency and “fitness of use” quality

Anyone who has overall responsibility for process and/ or performance in general ways (or specific) will benefit from this course. Specific professional categories or titles include:

• Continuous Improvement Managers
• Process Improvement Managers
• Enterprise Architects
• IT Systems Managers
• Managers (Resource, Operating, Functional, etc.)
• Executives and some Senior Executives